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Bisnar Chase Files Class-Action Lawsuit Over Defective Medical Alert Device

By Brian Chase on May 23, 2019 - 2 comments

Bisnar Chase Files Class-Action Lawsuit Over Defective Medical Alert Device

Bisnar Chase Files Class-Action Lawsuit Over Defective Medical Alert Device

The Newport Beach consumer rights lawyers at Bisnar Chase have filed a class-action lawsuit on behalf of an elderly plaintiff whose defective medical alert device failed when he fell and required emergency medical attention. According to the complaint filed in U.S. District Court (Central District of California – Western Division), the defendant, GreatCall Inc., who manufactures and sells Lively Mobile Plus advertised it as “the highest standard in medical alerts” claiming that it will provide elderly individuals with “help anytime, anywhere, 24/7” and that it has the “fastest call response time, enhanced GPS and fall detection.”

Product Failed in Time of Need

However, when the plaintiff, a San Luis Obispo resident, required emergency services on two different occasions, the Lively Mobile Plus device failed. On both occasions, the plaintiff fell and upon activating the device, the fall detection and GPS failed and did not alert emergency services. This caused the plaintiff additional harm. The man had purchased the device on April 21 for $63.86 and paid $24 a month thereafter for their services. The plaintiff being a senior and a veteran needed the device because he suffers from a number of health conditions.

After he contacted the company and complained about the device’s failure, the company confirmed that their product was defective. However, the plaintiff had no idea about this product defect when he purchased the device, which put him in an extremely risky situation. He did not get the help he needed when he needed it.

As a direct result of the company’s failure to disclose the defect in this medical alert device, the plaintiff suffered losses including out-of-pocket expenses. GreatCall Inc. is a leading provider of connected health and personal emergency response services to the elderly and has more than 900,000 paying subscribers. In August 2018, Best Buy acquired GreatCall Inc.

Holding Product Manufacturers Accountable

When consumers buy products, they do so with a reasonable expectation that the product will work as advertised. In this case, the product was meant to alert emergency services if the person with the device suffered a medical episode and needed help right away. Getting timely help in these situations can make the difference between life and death.

If you have purchased these medical alert devices and subscribed to the company’s services, you may be able to seek compensation by joining this class action. A class-action lawsuit is a means for consumers to hold large corporations accountable for unethical and improper ways of conducting business. If you have been affected by these defective products, contact us at (877) 514-6933 to obtain more information about pursuing your legal rights.

Posted in: Class Action

About the Author: Brian Chase

2 Responses to “Bisnar Chase Files Class-Action Lawsuit Over Defective Medical Alert Device”

  1. On
    Larry L said:

    I was a subscriber to Greatcall and was never advised o the recall and continued paying for the service including fall detection. For months i was walking around with a false sense of security. I want to join the class action suit.

  2. On
    Mary Mclellan said:

    I have subscribed to this service for several years and recently upgraded to the fall safe product. Last spring when Twas at my condo in Florida, i had problems with the device. i spent several hours on the phone with a person following directions to push a ballpoint pen in a small dent on the back of the phone for 2 minutes and try to activate it. it took several hours attempting this in an awkward position. It finally worked. a few weeks later it happened again and I managed to activate it. At that time i had experienced a water leak from the roof into my unit and was involved in a cleanup and didn’t fall thru on this. I returned to Massachusetts on June 25 and shortly after the device failed again. I tried to fix it to no avail and the person in customer service worked with me. My daughter was with me and she tried. Finally after making trips outside in an attempt to get a signal she was told that the device was not functioning. The reason given was that we were too close to the ocean. In the past, I had had a different Great Alarm device and the ocean was not a problem My daughter and i spoke with different people and were told that they were working on the problem and would notify me when a new product was available. i have not heard from them. I am 92 years old and had become dependent upon it. i was told to use a cell phone. There was no positive feedback from the company. The person whom my daughter spoke with took me off the account. I need a safety alarm because I am handicapped and elderly with a long medical history. Remembering to carry the cell phone is unsatisfactory. please add me to you class action suit.

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