Consumers Waiting Longer for Repairs of Recalled Products Due to Pandemic

Product recall

The U.S. Consumer Product Safety Commission (CPSC) is reporting that staffing and supply chain issues are affecting product recall processes. What this means is that depending on the recalled product, consumers may have to wait longer for a repair or replacement.

CPSC officials told TMJ4 that there are no refund delays for the most part, but some replacements are being delayed by several months. These delays have the potential to put consumers at risk.

Supply Chain Issues and Recalled Products

For example, if the fix is a new part, companies could have problems getting that part, which means consumers would not have a safe product for a while. Kids in Danger, a child safety advocacy group, is particularly concerned about defective children’s products that cannot be repaired or replaced because of supply chain issues. In October alone, manufacturers announced recalls for the Boppy Newborn Loungers, toddler bike helmets, car seats, and kids’ ATVs.

Advocates worry that some consumers may continue to use recalled products if they can’t get through to the manufacturer, possibly due to staffing shortages across the country. They are concerned that people may try to reach the company a couple of times and then return to use the dangerous or defective product.

If a company issues a recall, it is still their responsibility to reach consumers any way they can to inform them about the recall, and what to do about it. Kids in Danger did a recent study that showed most companies use social media to market their products, but rarely to talk about recalls. In the end, in today’s environment, it may be up to consumers to stay on top of recall news.

What Can Consumers Do?

Safety experts say that a majority of products that are recalled because of a manufacturing defect, a design defect, or because they could potentially malfunction, are not going to look broken. Most of these product defects are hidden. So, it might be in your best interest to set an alert so you receive recall notices and information relating to recall products. It would be best to stop using products if they have been recalled and if you’re unable to repair or replace them right away.

If you or a loved one has been injured because of a dangerous or defective product, you may be able to receive compensation for the injuries, damages, and losses caused by filing a product liability lawsuit. An experienced product defect lawyer will be able to advise you regarding your legal rights and options.

 

Source: https://www.tmj4.com/news/i-team/consumers-wait-longer-for-repairs-or-replacements-to-recalled-products-because-of-pandemic

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